Core Values - How we operate

Innovation, Consultancy & Execution

MZB Services is a unique player in the global food and beverage market,
capable of innovating, consulting and bringing these ideas
to life across 5 Core Capabilities.

Core Capabilities - What we offer

Concept Development & Shopfitting

New food and beverage concepts, designed to pioneer new market opportunities.

Innovation

Powered by deep audience research and a profound knowledge of the global food and beverage market, MZB Services specialises in developing new trends and concept innovations in materials and technology. Today’s social media savvy customer demands something new to share: our innovation centres help us to lead, not follow.

Consultancy

MZB Services help you find the right concept for the right location, giving clear and concrete new directions informed by the latest research, and advising on the whole roll-out, from design to shopfitting.

Execution

Our shopfitting contacts and experience mean we can take a concept form the first stages of design all the way through to a location ready to start trading. Doing this under one roof means we can deliver design that looks great on paper, and even better when you walk through the doors for the first time.

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Sourcing & Supply Chain

World-class food and beverage raw materials and non-food service supplies.

Innovation

Whether it’s a new global producer making waves in an established field, or a brand new way to get an ingredient or a uniform to your door: MZB Services is at the forefront of sourcing and supply chain innovation.

Consultancy

You have your concept and design decided, but they’re only an idea until you get your sourcing and supply chain nailed down. We can advise on where to start, give benchmarking advice for existing suppliers you have and advise on best practices, adding efficiency and cost savings to a vital part of your business.

Execution

MZB Services has all the tools you need to find suppliers, select the best options, negotiate pricing and navigate the complex delivery perishable and nonperishable goods. With some of the best partners in the industry and experience sourcing for a dozen different restaurant chains globally, whatever the need, we can get it sourced and supplied.

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Operation support
& Product development

Practical business support from training to menu engineering,
across coffee, food, wine, desert, gelato and beyond.

Innovation

New food and beverage innovations and operations techniques across categories. Using the best of digital training right through to using machine learning to improve complex operations management and product development: MZB Services never stand still.

Consultancy

With our range of clients, we’re able to provide advice and improve your current processes, and suggest whole new ways of solving the problems that we all encounter. We analyse your local environment and the latest trends to advise what you should be adding to your menu, and what you shouldn’t.

Execution

We have the technologists and design experts on hand and ready to create and deliver new products, new experiences and simple, thorough operational processes that you can follow day in, day out.

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Marketing & Customer Experience

Creating experiences worth sharing.

Innovation

With a worldwide team of designers and developers, MZB Services is perfectly poised to keep ahead of the curve on marketing developments. But it doesn’t stop with bringing in a customer for the first time - repeat purchase and digital advocacy are key. Everybody is a food photographer who wants new experiences to share with their friends. For that reason, no concept can stand still and product innovation is vital to reflect what customers are looking for.

Consultancy

Our global expertise is key, giving us a key insight into what digital or traditional platforms perform best in what geographies, and what menu innovation your concept needs to keep it relevant. We can advise directly, and help you build a team up to the challenge of spreading the word.

Execution

MZB Services is equipped to not only create the new menu items that will drive future growth, but to get them onto the tables and Instagram feeds of your customers. From a simple flyer promoting your new menu, to a fully featured mobile-ready website, mobile apps, and Facebook page. From a set of banner ads, to a full promotional campaign rewarding your customers for spreading the world, backed up with social media advertising and topped off with a professionally run PR campaign.

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Business Analytics & Digitization

Data is power.

Innovation

At our innovation centres we’re using cutting edge POS technology and analytics to monitor real time changes in the market and predict future movements. This means we’re able to share industry leading insights on what works, what doesn’t, and what’s next.

Consultancy

Our goal in data analytics is simple: to help you understanding what is happening, why it’s happening and to recommend how it could be better. Part of that process might also include digitization consultancy, helping you transition to the latest tech.

Execution

With up to the minute sales data, powered by cutting edge POS tech provided by the world leading tech players, we create concrete actionable insights and recommendations for your business. From whether you should change your menu items, to whether or not a happy hour would be a success (and at what time). From whether the staff at one of your restaurants could benefit from some training to improve customer satisfaction, or whether your branding needs a refresh.

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